Last updated: 1 July 2026
EpicDog is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, enquire about our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
What Information We Collect
We may collect personal information that you provide to us directly, including but not limited to:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party providers)
- Information about your dog when booking training, boarding, or adventures
- Any information you include in enquiries, forms, or communications with us
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited and interactions on the site
This information helps us improve our website and services.
How We Use Your Information
We use your personal information to:
- Provide and manage our services, including training, boarding, adventures, classes, and online purchases
- Process bookings, payments, and orders
- Communicate with you about your enquiries, bookings, or purchases
- Provide customer support and respond to questions
- Send important service-related updates
- Improve our website, services, and customer experience
- Meet legal, regulatory, or administrative requirements
We only collect information that is reasonably necessary for these purposes.
Marketing Communications
From time to time, we may send you updates, announcements, or promotions related to EpicDog. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We will never spam you or sell your information.
How We Share Your Information
We may share your personal information only when necessary and only with trusted third parties, including:
- Payment processors (to securely process transactions)
- Website and booking platform providers (such as WordPress and WooCommerce)
- Service providers who assist us with website hosting, data storage, or communication tools
These third parties are only given access to information required to perform their services and are required to handle your data securely.
We do not sell your personal information to third parties.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
However, no online transmission or storage system can be guaranteed as completely secure.
We retain your information only for as long as necessary to provide our services, meet legal obligations, or resolve disputes.
Third-Party Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
EpicDog services and website are not intended for use by children, and we do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information, where appropriate
To make a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@epicdog.com.au
Location: Springton, South Australia